Why Take This Course?

Behind every happy and thriving child is a strong partnership between caregivers, teachers, and families.
This course helps caregivers and educators develop the empathy, communication, and collaboration skills needed to work effectively with families — creating a nurturing environment where every child feels supported, understood, and valued.

You’ll learn proven family engagement strategies, cultural awareness practices, and respectful communication techniques that strengthen the caregiver-family relationship — the foundation of quality early childhood care.

“This course helped me learn how to connect with parents better. I now feel confident guiding families while respecting their values.”
— Amanda L., Infant Care Teacher (Graduate, 2024

Who Should Enrol

This course is ideal for:

• Infant and childcare educators or assistants

• Parents and caregivers who wish to better support their child’s development

• Preschool and early childhood professionals who work with diverse families

• Social service and early intervention staff

• Mid-career switchers entering the early childhood sector

No prior experience required — this course provides practical guidance to help you connect and communicate effectively with families of all backgrounds.

What You’ll Learn

Through interactive lessons and practical roleplays, you’ll learn how to build trust, respect, and collaboration with families to support children’s holistic development.

1. Respect Family Uniqueness

• Understand the importance of inclusiveness, equity, and fairness in caregiving

• Appreciate the unique strengths, cultures, and traditions of each family

• Recognise and respect family diversity — including language, values, and parenting styles

2. Facilitate Family Involvement and Engagement

• Apply key communication protocols for working with families

• Promote active family participation in children’s care and learning

• Use family-centred practices that empower parents to play an active role

• Apply principles of active listening to strengthen understanding and empathy

3. Build Trusting Relationships with Families

• Establish mutual trust through understanding and empathy

• Maintain professionalism in communication

• Follow best practices for obtaining consent and safeguarding information

Meet Your Trainers

Our trainers are experienced in early childhood education, family counselling, and communication strategies.
They bring warmth and practical insight, helping learners apply real-world approaches to family engagement.

“The trainer showed us how empathy and open dialogue can transform family relationships. It changed the way I communicate at work.”
— Mei Ling, Infant Care Educator (Graduate, 2024)

Evidence-Based, Heart-Centred Learning 

This course combines child development psychology with family communication frameworks.
You’ll practise:

• Family-centred engagement models

• Active listening and empathy-building techniques

• Conflict prevention and resolution methods

• Cross-cultural communication and inclusivity principles

• Gathering feedback to improve partnership quality

All sessions are interactive, hands-on, and scenario-driven to help you master what truly matters — building relationships based on trust and respect.

Certification & Accreditation

This course is part of the Workforce Skills Qualifications (WSQ) framework and is SkillsFuture Credit-eligible.
Upon successful completion, participants will receive a Statement of Attainment (SOA) in Engaging Families in Supporting Infants and Young Children (TGS-2023020065).

The curriculum is co-developed by early childhood educators, communication specialists, and family engagement experts to meet Singapore’s national childcare standards.