Why Take This Course?

Behind every conversation lies a story — of stress, conflict, fear, or hope.
Equip with knowledge and skills in constructive counselling skills can help individuals improve their well-being, learn to be objective about their lives, and improve their relationships with spouses, family members, friends, colleagues, and social relations.

Developed by experienced counsellors, psychologists, and educators, this course blends practical communication techniques with evidence-based counselling models such as Person-Centred Therapy, Psychodynamic Therapy和 Family Systems Theory

Learn to identify emotional patterns,  and communicate with empathy — whether in your workplace, community, or home.

“This course taught me how to listen without judging and how to help others uncover their real challenges. It’s changed the way I talk to people — at work and at home.”
— Joanne L., Community Volunteer (Graduate, 2024)

Who Should Enrol

This course is ideal for:

• Educators, healthcare workers, and social service professionals who support others emotionally

• Parents, leaders, and caregivers who want to strengthen communication and resolve conflicts

• HR, customer service, and frontline staff dealing with challenging interpersonal situations

• Anyone wishing to develop strong empathy and emotional intelligence in personal or professional life

No prior experience required — this course guides you step-by-step in mastering meaningful, structured conversations that foster trust and understanding.

What You’ll Learn

1. Apply Probing and Constructive Counselling Techniques

• Identify underlying issues using open-ended and probing questions

• Use counselling micro-skills to gain self-awareness

• Guide conversations constructively while respecting emotional boundaries

2. Understand Core Counselling Theories and Models

• Apply Person-Centred Therapy (Carl Rogers) principles of empathy, congruence, and unconditional positive regard

• Explore Psychodynamic Therapy and the influence of past experiences on present behaviour

• Study Bowenian Family Therapy — the eight key concepts that shape family dynamics

• Explore The 5 Love Languages to understand how individuals express care and connection differently

3. Practise Effective Interaction and Communication

• Build strong relationships through empathy and clarity

• Apply clarification and reflection techniques to ensure understanding

4. Strengthen Self-Awareness and Emotional Intelligence

• Reflect on personal triggers, values, and communication style

• Develop empathy, patience, and cultural sensitivity

• Cultivate trust, confidence, and non-judgmental presence. 

Meet Your Trainers

Our trainers are certified counsellors and communication specialists with years of professional experience in healthcare, education, and community care.
They combine theory with real-life case studies to help learners gain confidence through guided practice.

“The trainer guided me patiently through every step — I learnt how to listen, probe, and guide conversations without imposing my own views.”

About JL Institution

J L Institution is a WSQ-approved training provider in Singapore dedicated to equipping individuals with skills that combine compassion and professionalism.
We are TPG-audited Tier 1 (Highest Grade) and trusted by learners across the care, education, and social sectors since 2014.

Certification & Accreditation

This course is dorsed by SkillsFuture Singapore, the curriculum is designed in collaboration with counsellors and psychologists, ensuring relevance to today’s workplace and social environment, its part of the Workforce Skills Qualifications (WSQ) framework and is SkillsFuture Credit-eligible.

Upon successful completion, participants receive a Statement of Attainment (SOA) in Constructive Counselling Skills (TGS-2023020067).

Course information

• 2.5 days
• 21 hr (20 hr training, 1 hr assessment )
• 9am – 6pm
• Lesson conducted in our classroom
• Reflection activities to build self-awareness
• Interactive group sharing and empathy exercises
• Constructive feedback and coaching

Course Fee

• Use your SkillsFuture Credits directly
• UTAP claimable for NTUC members
• PSEA supportable