School of Healthcare · TGS-2022016102
Constructive Counselling Skills
Guide Difficult Conversations With Confidence And Empathy
Advanced counselling and communication techniques for trust building, behavioural change, emotional resilience, and problem-solving.
- Credential: Certificate of Completion
- Funding: SkillsFuture Credit-eligible
Who this course is for
- Workplace support roles
- Community workers
- Healthcare workers
- Educators
- Caregivers
What you will learn
- Lead constructive conversations that move towards realistic solutions
- Apply counselling theories to everyday professional situations
- Build empathy and self-awareness as working tools
- Manage conflict without losing the relationship
- Support emotional resilience and positive behavioural change
Course overview
This course builds on fundamental communication skills and focuses on techniques for positive behavioural change, emotional resilience and productive problem-solving.
Learners practise constructive conversations, explore concerns sensitively and help individuals identify realistic solutions while maintaining professional boundaries. Successful participants receive a Certificate of Completion recognising professional development.
Practical learning
Case studies, role-playing and interactive discussions support use in workplace, community, healthcare, educational and caregiving environments.